Digitizes Customer Sign In
Simply place a tablet running Lobbytrack's queue management app on your frontdesk and activate the Touchless Sign In mode. The tablet displays a QR code that your customers can scan to enter a customizable visitor flow, where they can fill out their info, accept visiting agreements, state the purpose of their visit, and provide any other details that you may require. Once they fill out and Submit the form, they will see a message requesting them to wait for their turn and telling them their expected wait time. They'll also receive this message via SMS text if they provide their phone number.
Related Guide: How to set up the touchless sign-in kiosk
Helps Reduce Wait Times
Our queuing software gives you and your staff access to real-time customer data so you can allocate resources efficiently.The system enables receptionists to manage arrivals dynamically, ensuring that customers are attended to promptly and in order. By adjusting staffing levels during the peaks in customer flow and minimizing bottlenecks, you can create a swifter and more pleasant waiting experience, significantly cutting down the idle time that customers spend in line.
Keeps Customers Comfortable
Beyond reducing wait times, a queue management system improves customer comfort by creating a relaxed and predictable waiting experience. Visitors no longer need to stand in long lines or wait in crowded areas, which can be both tiresome and stressful. Instead, they can sign in using the touchless QR code system and take a seat in a more comfortable setting while they wait. By setting customer expectations, the queuing system helps maintain a calm and orderly atmosphere in the waiting area. The reception staff can view the waiting times for all customers on their Lobbytrack dashboard and take the necessary steps to reduce them.
Fortifies Facility Security
Add a security layer by enabling reception and security personnel to monitor the entry and exit of visitors in real-time. As customers use the touchless sign-in process, their details are registered and securely stored, providing staff with up-to-date information and a detailed visitor count. An online queuing system's tracking, timestamping, and audit trail capabilities are essential for responding to emergencies, investigating incidents, and fulfilling regulatory compliance. To further enhance the security infrastructure, you can enable additional security features such as photo capture, visit agreements, and ID document scanning.
Related Guide: How to capture a document in Lobbytrack
Elevates Brand Image
A queue management system enhances a brand's image by demonstrating a commitment to customer care and innovative service delivery. By streamlining customer flow and reducing wait times, the brand is perceived as efficient and respectful of its customers' time. The implementation of a customer queue system signals that a company is forward-thinking and invested in employing modern technology to improve the customer experience. This modern approach can help strengthen customer loyalty and attract new clientele.
Increases Operational Efficiency
If you don't use a queue management system in a workplace with medium to high visitor throughput, you'll need staff to manage queues and make sure nobody skips the line. Our customer queuing software automatically notifies the host—who may be a consultant, a physician, a dentist, just anyone using the Employee App—that their guest is waiting. It also sends a message to security guards via the Guard App, informing them about each sign in/out as well as the total number of on-site visitors in real time. The automation relieves your reception staff of operational burden, allows employees to focus on customer service and other productive tasks instead of manually supervising queues.
Provides Data Insights
A digital queuing system captures valuable information about customer flow, peak hours, service duration, and staff performance. These insights enable businesses to make data-driven decisions to enhance productivity and customer satisfaction. By analyzing patterns, organizations can forecast demand, optimize staff scheduling, and design personalized service and marketing strategies.
Pays You Back
Incorporating a queue management system is a small investment that pays off big dividends in the form of improved customer satisfaction, brand perception, and operational efficiency. Adapt to modern service expectations and stand out in today's competitive market. Don't miss the opportunity to transform the way your business handles customer flow—take the first step towards a more organized and efficient service delivery model today.