How to Manage Evacuations in the Lobbytrack Guard App

1. Prerequisites

1. Lobbytrack Account: Security personnel or anyone managing the evacuation must have an active Lobbytrack account.

2. Lobbytrack Guard App: Download and install the app on your device.

2. Add a User Account & Assign the Security Guard Role

1. Login to your Lobbytrack account on a web browser.

2. Click Settings.

   

3. Click Mobile Apps

   

4. D. Click Manage Guard App Users.

   

5. Click Add User.

   

6. Enter the new user’s name and email and select Security Guard for their role. Click Add when you are done.

   

7. The employee will receive the activation email for their user account.

4. Send Alerts in Lobbytrack Guard App

1. If you haven’t already, download and install the Lobbytrack Guard App from your device's app store.

2. Launch the app and log in with your Lobbytrack credentials.

4. Send Alerts in Lobbytrack Guard App

1. A. Log in to your Lobbytrack account through the Lobbytrack Guard App.

2. Click the Send Alert icon. You can filter by location and person type, such as employees, visitors, or everyone.

   

3. Write the alert message and choose whether you'd like to send the alert as an email and/or an SMS message to the recipient's mobile phone (if available).

   

5. Manage Sign Outs During Evacuation

1. Login to your Lobbytrack account in the Lobbytrack Guard App.

2. Click on the person you want to sign out.

   

3. Click Sign Out

   

4. Repeat for other visitors/employees.

Related Topics

See the Lobbytrack How-To Guides or contact customer support for more information.